Ref. 111 - DE LIJN

Modern Customer Service and Marketing Golden Copy single customer view app. Enhancement of the global Data Quality.

THE NEED

• Integrate several data sources
• Resolve Data Quality issues
• Improve Customer Service
• Improve Marketing actions

OUR VALUE PROPOSITION

• Microsoft Dynamics CRM2011: Account, Contact, Servicing and Marketing
• Implementation of a Customer Data Hub
• Integration of CRM2011 with the Customer Data Hub

B & D Involvement

• Requirement analysis
• Project management
• Implemention of Quality Data and Master Management Processes
• Implementation and customization of Microsoft Dynamics CRM2011