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Ref. 111 - DE LIJN
Digital Expertise
Public Sector
Modern Customer Service and Marketing Golden Copy single customer view app.
Enhancement of the global Data Quality.
THE NEED
Integrate several data sources
Resolve Data Quality issues
Improve Customer Service
Improve Marketing actions
OUR VALUE PROPOSITION
Microsoft Dynamics CRM2011: Account, Contact, Servicing and Marketing
Implementation of a Customer Data Hub
Integration of CRM2011 with the Customer Data Hub
B & D Involvement
Requirement analysis
Project management
Implemention of Quality Data and Master Management Processes
Implementation and customization of Microsoft Dynamics CRM2011
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