As a member of B&D’s customer engagement consulting team, you will be working on business & functional analysis missions. The domains of activities are typically related to marketing, sales & servicing, be it B2C or B2B, be it in traditional CRM, omnichannel or full digital context, with focus on the financial, utilities, retail, transport and media sector.
We are specifically looking for senior consultants with experience in these domains, interested to take up key project roles like lead analyst, business architect and / or project manager. At this moment we want to enforce the team with a consultant with senior expertise in the servicing domain. Purpose is to structurally build up knowledge and expertise in terms of services and delivery team capacity in this area.
Business & Decision (B&D) is an international consulting, management and systems integration group which answers business needs by being a trusted partner for digital and data transformation. As part of the Orange group, B&D provide a full digital package to our clients: collaborative working methods, optimized performance of information systems and 360° customer relations all by harnessing the power of data.
To do this, B&D has 4 strategic offers to differentiate from our competitors:
B&D values excellence, respect and modesty from all our employees and we look for the following skills in candidates:
These values are found throughout the B&D organization from Managing Director down and that’s why B&D are certified as a Top Employer in Belgium for our “people-first” best practices in HR.
The profile we are looking for should have:
Personality and attitude:
The successful candidate should also have excellent communication & reporting skills and more specifically: