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CRM Consultant

  • Office 365 Solutions
Business & Decision
Brussels
Apply now
Reference : BUH00025

Position and missions

Business & Decision is looking for a CRM profile to work on large scope projects. You will work as a tool expert, business analyst or CRM project manager on one or several projects.

As a member of our CRM team, you will have an important role in CRM projects carried out for our customers in the domains of:

  • Marketing (Campaign Management / Automation) B2C & B2B
  • SFA (Sales Force Automation) B2C & B2B
  • Customer Servicing B2C & B2B

In order to carry out the following responsibilities: designing business solutions for CRM, understanding the business requirements and translating them into solutions, mapping the business requirements to IT tool functionality, tool prototyping, IT tool set-up & configuration, IT tool customization, specification of IT system integration requirements – architecture, IT integration work : coordination of delivery, evaluating technical feasibility, IT tool testing.

Advantages

By joining Business & Decision, you will get an attractive consultant package including a company car, a strong career path, relevant training, challenging missions and projects and international perspectives. You will integrate into a highly skilled team and enjoy our famous after work activities and events!

 

The company

Business & Decision (B&D) is an international consulting, management and systems integration group which answers business needs by being a trusted partner for digital and data transformation.  As part of the Orange group, B&D provide a full digital package to our clients: collaborative working methods, optimized performance of information systems and 360° customer relations all by harnessing the power of data.  

To do this, B&D has 4 strategic offers to differentiate from our competitors:

  • New: detect, choose and create new services based on data
  • More: understand your customers to do more business with them
  • Better: optimize operational efficiency
  • Right: anticipate financial, security, regulatory, online reputation and fraud risks

B&D values excellence, respect and modesty from all our employees and we look for the following skills in candidates:

  • Entrepreneurship, solution-oriented and value client intimacy
  • Team work, social skills, self-awareness and communication skills
  • Flexibility, adaptability and resourcefulness.  

These values are found throughout the B&D organization from Managing Director down and that’s why B&D are certified as a Top Employer in Belgium for our “people-first” best practices in HR.

Profile

The ideal candidate must have:

  • At least 2 years experience in CRM projects
  • Expert in implementation of CRM
  • Knowledge of CRM tools like MS Dynamics, Salesforce, Adobe, IBM Campaign, etc.
  • Domains: Experience in banking, insurance or utilities or B2B affinity with retail banking is a plus
  • Teamleading skills are a plus
  • Capable to work in a project context
  • Proficient oral and written communication skills
  • Proficient reporting skills
  • Good organizational skills
  • Speak fluently Dutch or French, and English
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