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Customer Engagement Consultant

  • Digital Transformation
Business & Decision
Apply now
Reference : BUH00509

Position and missions

Business & Decision is looking for consultants to reinforce its customer engagement practice.

As a member of the CE Practice, you will be joining cross functional project teams to implement innovative marketing solutions within different sectors such as retail, fmcg, banking, insurance,... You will be responsible for customer engagement solution design, development and maintenance and for producing documented, well-crafted and scalable solutions.

As Customer Engagement consultant you can choose the career path you want: you can go more technical, focusing on tools like Adobe, IBM, Oracle. Or you can go more functional and concentrate on business/functional analyis and project management within the customer engagement domain.

Our customer engagement practice is part of the digital transformation projects Business & Decision is offering to clients. In collaboration with our data department our customer engagement projects can have a link with big data, cognitive solutions, etc. This way our consultants discover new domains from this multi disciplinary approach.

As Business & Decision is a fast growing company it gives a lot of opportunities to consultants to grow in the direction you want. There’s lots of flexibility, career paths in different directions and the opportunity to take ownership of new things on the market.

Advantages

By joining Business & Decision, you will get an attractive consultant package including a company car, a strong career path, relevant training, challenging missions and projects and international perspectives. You will integrate into a highly skilled team and enjoy our famous after work activities and events!

The company

Business & Decision (B&D) is an international consulting, management and systems integration group which answers business needs by being a trusted partner for digital and data transformation.  As part of the Orange group, B&D provide a full digital package to our clients: collaborative working methods, optimized performance of information systems and 360° customer relations all by harnessing the power of data.  

To do this, B&D has 4 strategic offers to differentiate from our competitors:

  • New: detect, choose and create new services based on data
  • More: understand your customers to do more business with them
  • Better: optimize operational efficiency
  • Right: anticipate financial, security, regulatory, online reputation and fraud risks

B&D values excellence, respect and modesty from all our employees and we look for the following skills in candidates:

  • Entrepreneurship, solution-oriented and value client intimacy
  • Team work, social skills, self-awareness and communication skills
  • Flexibility, adaptability and resourcefulness.  

These values are found throughout the B&D organization from Managing Director down and that’s why B&D are certified as a Top Employer in Belgium for our “people-first” best practices in HR.

Profile

  • 2-5y+ experience with development of campaign management tools (IBM, Oracle, Marketo, ...)
  • Relevant experience with Adobe Campaign is a plus
  • Knolwedge of Analytics solutions (Adobe Analytics, Google Analytics) is a plus
  • Open to learn new technologies
  • Software design and architecture skills
  • Capable to work in a project context
  • Teamleading skills are a plus
  • Proficient oral and written communication skills
  • Proficient reporting skills
  • Good organizational skills
  • Fluent French or Dutch, and English
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