Today we are talking about being predominantly in customer support and employee support, but this is just a beginning. New initiatives are also starting from the field of operational optimization, procedural support or excellence projects. Soon chatbots and conversational interfaces will be part of any type of application that will be rolled out. Besides the conversational interface, many new applications will come together with IoT, Machine Learning and Big Data initiatives.
As a digital transformation and integrator, Business & Decision assists multiple customers in this domain, with projects ranging from assessments, project management, vendor selection to implementation.
During this Lunch & Learn session in which a Business & Decision customer, one of our experts and one of our partners, will tell you all about chatbots & conversational UI's. You will get a good insight of what a chatbot is and how we believe chatbots can help your business.
Tim Daniels - Customer Journey Expert at ING Belgium
Lessons learned from ‘Marie’ the ING Chatbot
Mark Troyer - Director, Int’l Solution Consulting at Bold360ai
AI BOTs are rapidly transforming the quality and availability of customer service
Gerrit Denayer - Innovations & Solutions Manager at Business & Decision
Find the right use-case, Keys to Success