xRM, or the art of managing all business relationships through Data and Digital technology
CRM, or the art of managing customer relationships, is a concept that is familiar to all – but what if this art could be generally applied to all of a company’s assets? We will explain in detail in [...]
In The News14Sep2020
B&D Expert Podcast - Episode 1: Is human contact luxury?
We never get tired of talking about digital transformation and trends, data and AI. So that’s exactly what we’re doing in our brand new podcasts.
How can digital transformation help non-profits change the world?
The combined budget of non-profits in France amounts to 113 billion euros, i.e. 3.3% of its GDP. The sector is a major constituent of French society and it is estimated that France is home to 1.5 [...]
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In The News17Aug2020
Our colleagues from Orange Business Services are taking part in the fight against unemployment
The struggle against unemployment continues! And in France, our colleagues from Orange Business Services are taking part in it. Partnering up with FollowAnalytics, they provided the French [...]
Business: how to optimise value creation and costs in times of crisis?
The current economic downturn is forcing companies and public institutions to optimise value creation and costs considerably faster than anticipated. However, this cannot be done at any price: not [...]
In The News04Aug2020
Orange Business Services customers rely on data governance
Orange Business Services Digital & Data recognizes the desire of its customers to make the best use of their data. But before that, they want to put in place a strong governance.
How an FAQ chatbot does more than just respond to questions [REPLAY]
With the increase of products and services available today, the basis of competition is changing. Differentiation in customer experience is becoming more important than ever for customers to decide [...]
Which data governance approach to adopt: Top-Down or Bottom-Up?
In this series of articles, we will discuss the various strategies that can be used to implement data governance. After having listed the reasons for which setting up data governance is important in [...]
How to build the next generation Data Lake [REPLAY]
Does your Data Architecture support your current and future analytics needs? Are you going back and forth, wondering whether the best solution is a data warehouse or a data lake? What are the [...]
How to choose a data governance implementation strategy?
In this series of articles, we will discuss the various strategies that can be used to implement data governance. This first chapter will remind you of the context and explain why data governance is [...]
Create impactful dashboard experiences through good color usage [REPLAY]
Is your challenge choosing the right color for your dashboard? But does it really matter which color do you use in a dashboard? How colors drive both a message & a user experience In this [...]