WE HELP CREATE ENGAGEMENT
Today’s world is changing rapidly into a digitally connected world. People and businesses are connecting and interacting differently. The gap between face-2-face and digital engagement is disappearing. B&D and Uchrony have well understood this, and therefore decided to join forces. Combining expertise and delivery credibility in these domains, allows us to set-up end-to-end solutions for our customers. Such missions typically start from process and customer journey definition, followed by collection and use of customer insights to come to optimization of customer (digital) experience. We do so via combining technological components that create valuable end-to-end digital engagement solutions.
< Customer Experience
Understand your customers and the unique journey they
are in while engaging with you. We use customer experience
management as a leader in customer satisfaction and revenue growth.
< Digital Presence
If you do not have digital presence today, you do not exist. We help you
to connect with your customers via the appropriate technologies:
Website, Mobile App, Social Media, Internet of Things, ...
< Data & Analytics
Data are the fuel of your business. We track and analyze
data for Creating insight and help you define
and monitor the real goals and KPIs of your digital
< Customer Engagement
In the digital world, relations and engagements between persons become
more important than the traditional, anonymous “B2B” or “B2C” approach.
The tendency is to communicate and engage based on one to one
personalization to enhance the customers’ engagement with the organisation.
< Single Customer View
At all times it is important to keep track of all relevant (internal and external) customer information. A key element is the tracking of the customers’ interactions over all channels to create an omni-channel 360° view on the customers and their intentions. It is important that all channel platforms are interconnected, and that interaction information is captured in real time where possible (especially within the digital channels).
< Experience Optimization
Based on the enriched 360° customer insight, customer experience can be
optimized through the use of digital technologies, analytics and Next Best
Offer – Next Best Action approaches. Every single contact should be seen
as a moment of truth, an opportunity to engage and build up the relation
with the customer!