Business Process Solutions

Business Process Solutions

In this era of digital transformation, organizations are faced with many challenges, as they try to deliver the best products and services to their customers. We at Business & Decision understand that the need to constantly optimize your entire business process, while at the same time keeping your head cool and not losing sight of the company’s needs and priorities can be tiring and difficult. That’s why, equipped with highly qualified and well-trained consultants, the business process solutions team aims at helping companies to fully leverage digital solutions and business processes.


Using the latest advances in digital technology and analytics, the business process solutions practice helps organizations to unleash their hidden power, by:

  • Optimizing and facilitating internal business processes
    Working in close cooperation with our clients helps us to fully understand business needs and requirements. This brings us in the position to provide the best custom-made solutions to your business problems.
  • Increasing productivity and improving collaboration
    Boost flexibility by allowing employees to work on a solution that is available on any device and at any time.
  • Working more efficient and ecological
    Work on a paperless office policy by transforming your business processes to digital solutions and by managing your documents in the cloud.
  • Boosting customer interaction and customer relationships
    A solution that will allow you to interact efficiently and effectively with your customers and vendors as well as keeping track of all customer and sales interactions, engagements, related data an documents… and this all in one place.
  • Providing a safe and secure application
    Ensuring a well protected solution where safe and secure data and information management is guaranteed.

In simple words, the business process solutions practice offers organizations advanced solutions, that help them get more work done, in the easiest, most effective and secure way possible.

Technologies, Services & Licenses


  • Microsoft Dynamics 365
  • Microsoft SharePoint (Online & on Premise)
  • Microsoft Office 365 (including Online Exchange, Skype for Business, etc.)
  • Add-on (Microsoft Ecosystem)
  • Salesforce
  • Clickdimensions


  • RFP & Assessment
  • Implementation
  • Consultancy
  • Migration
  • Support & Maintenance
  • Training


  • Add-On Licences (Scribe - North 52 ... )
  • Direct selling of Microsoft licenses

Zoom on our B&D Business Process Solutions

Zoom on our B&D Business Process Solutions


With a trusted partnership with Microsoft, spanning more than 10 years, the Business Process Solutions Team of Business & Decision forms a reliable business partner for your company. Business & Decision has acquired gold partnerships for the domains of Customer Relationship Management and a silver partnership for Collaboration and Content In order to maintain these competences, Business & Decision has set-up a compentency center for each of these areas. Furthermore, a training program is available for our consultants in order to get certified. The Business Process Solutions Team is thereby not only able to provide expertise on these areas, but also provide support and maintance.

Our Clients