Business Process Solutions

Business Process Solutions

In this era of digital transformation, organizations are faced with many challenges, as they try to deliver the best products and services to their customers. We at Business & Decision understand that the need to constantly reinvent your entire business process, while at the same time keeping your head cool and not losing sight of the customer’s needs can be tiring and difficult. We also understand that a successful business requires well-organized and optimally functioning internal business processes. That’s why, equipped with highly qualified and well-trained co-workers, the business process solutions team aims at helping companies to fully leverage digital technologies, thus helping them create customer-centric business models and ultimately helping them stay ahead of their competition.


Using the latest advances in digital technology and analytics, the business process solutions practice aims at helping organizations to unleash their hidden power, by [EI1] helping them simplify their internal business processes.  Working in close cooperation with our clients helps us to fully understand their needs and problems, thus putting us in the position to provide the best custom-made solutions to their business problems.

Our solutions include helping organizations [EI2] to increase productivity and improve the collaboration among co-workers, by allowing them to work on any device, at any time. With the help of our digital solutions, we also help our [EI3] clients work more efficiently and ecologically, by showing them how they can implement a paperless office policy for their document management. Our clients are also [EI4] able to efficiently and effectively interact and do business with their customers, manage and maintain customer relationships, track engagements and sales, and deliver actionable data, all in one place. Furthermore, our software solutions help our clients keep their critical data and applications secure.  

In simple words[EI5] , the process solutions practice of Business & Decision offers organizations advanced solutions, that help them get more work done, in the easiest and most effective way possible. We not only provide solutions that increase productivity and improve collaboration between co-workers in an organization, we also acknowledge that the customer always comes first and that’s why through software integration and other digital solutions, we help organizations interact with their customers, get more engaged with them, and ultimately do business with them.[EI6] 


Technologies, Services & Licenses


  • Microsoft Dynamics 365
  • Microsoft SharePoint (Online & on Premise)
  • Microsoft Office 365 (including Online Exchange, Skype for Business, etc.)
  • Add-on (Microsoft Ecosystem)
  • Salesforce
  • Clickdimensions


  • RFP & Assessment
  • Implementation
  • Consultancy
  • Migration
  • Support & Maintenance
  • Training


  • Add-On Licences (Scribe - North 52 ... )
  • Direct selling of Microsoft licences

Zoom on our B&D Business Process Solutions

Zoom on our B&D Business Process Solutions


With a trusted partnership with Microsoft, spanning more than 10 years, the Microsoft Solutions Team of Business & Decision forms a reliable business partner for your company. Business & Decision has acquired gold partnerships for the domains of Business Intelligence and Customer Relationship Management, and a silver partnership for Collaboration and Content In order to maintain these competences, Business & Decision has set-up a compentency center for each of these areas. Furthermore, a training program is available for our consultants in order to get certified. The Microsoft Solutions Team is thereby not only able to provide expertise on these 3 areas, but also provide support and maintance.

Our Clients