Chatbots & Virtual Assistants
Chatbots and Conversational UI's are here to stay.
In many domains, Chatbots will be another interface that enables users to interact with enterprise applications. Wether it will be for getting travel directions, finding responses in FAQ's, getting help in completing tasks, booking a flight, or logging a new opportunity into a CRM system, there is a huge market and opportunity for Chatbots. Using conversational interfaces and chatbots will speed up tasks, lower complexity and facilitate guidance to any users. It has the capability of freeing up time from your employees, being available 24/7 and taking care tasks to optimisation of your staff.
Today we see chatbots being deployed predominantly in customer support and employee support, but this is just a beginning. New initiatives are also starting in the domain of operational optimization, procedural support or excellence projects. Soon chatbots and conversational interfaces will be part of any type of applications that will be rolled out. Besides the conversational interface, many new applications will arise by combining chatbots with IoT, Machine Learning and Big Data initiatives.
Business&Decision can help in any chatbot project, ranging from Business case definition, vendor assessments, project management, vendor selection to implementation.